Return Policy

If, after you receive your purchase, you are not completely satisfied with your purchase, you may return the products to us in unused condition within ten (10) days and obtain a refund of the original purchase price of the merchandise, less a ten percent (10%) restocking fee. However, due to the nature of wine and beer products, as well as food products, and the State laws governing these, no refunds can be issued on these items. Wine and beer are perishable agricultural products and, consequently, their wholesomeness and quality depend on carefully controlled climatic storage conditions. Adelphia Wine Company prides itself on presenting pristinely kept products. As we cannot control these factors, once a perishable product leaves our facility we can no longer guarantee its condition and, accordingly, can not accept returns on wine, beer or food products.

Cigars — For cigars by the box or bundle of 20 cigars or more, we allow a 1 stick allowance but the remaining cigars must be returned in order to receive full merchandise credit, less shipping charges. If you try more than 1, pro-rata credit is applied, less shipping charges. For samplers and 5-packs, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund.

Before returning a returnable product, please obtain a return merchandise authorization number (“RMA”) from us. You may then return the product, freight prepaid, in its original shipping container, with the RMA clearly marked on the outside of the packaging to us. You shall bear the risk of loss or damage to the Product during such shipment.

Returns and replacements are also subject to these terms: 1) Shipping and handling charges are not refundable; 2) Customer is responsible for all freight charges involved in returning and replacing items; 3) Non-defective returns and refused shipments are subject to a 10% restocking charge.